Refunds & Cancellations

Cancel whenever you like, in one tap. If something went wrong — a tool failed, you were charged twice, a session never happened — tell us and we'll make it right. We'd always rather fix it than keep money that doesn't feel earned.

Open Plan & billing in your dashboard and cancel there. Your membership stays active until the end of the period you've already paid for, then simply stops renewing. Your saved results, closet and posts stay with you.

We don't pro-rate part-months by default, but if you cancel within 48 hours of a renewal you didn't intend, write to us and we'll refund that renewal.

If a tool fails, returns nothing usable, or charges you for a result you never received, we'll re-run it or refund it in full. Because AI results are delivered instantly, a completed result you simply disagree with isn't automatically refundable — but do write to us with the details; we look at these case by case and we're generous when the read clearly misses.

Cancel a booked session more than 24 hours before it starts for a full refund. Inside 24 hours, the artist may keep their fee for the time they held for you. If an artist doesn't deliver — no reply, no session, no written opinion within the promised window — you get a full refund and we handle it with them.

Monthly artist passes cancel like memberships: they run to the end of the paid period. Individual class purchases are refundable within 7 days if you've watched less than 20% of the content. Where local consumer law gives you a stronger right of withdrawal, that law wins.

Nothing here reduces the rights you have under the consumer law where you live — including EU/UK 14-day withdrawal rights for digital content not yet accessed. If our policy and your local law disagree, your local law applies.

Use the Contact page and choose the billing topic. A real person reads it and replies within 48 hours; approved refunds are returned to your original payment method through Stripe, usually within 5–10 business days. Please talk to us before opening a card dispute — it's nearly always faster.